SERV S.A.S. Personal Data Policy

At SERV S.A.S., we are constantly working to provide the country’s best and most advanced home delivery services.

Our service and customers have evolved, so we have updated our data treatment policy. New and old customers must read and accept the terms to continue enjoying our service.

SERV S.A.S

Address: Carrera 13a # 34 – 57, Bogotá.

Telephone: +57 350 575 5555.

E-mail: info@serv.com.co

1. LEGAL NOTICE:

The web portal www.serv.com.co (starting now “SERV S.A.S.,” “THE SITE,” and/or “THE PLATFORM”) to which you have entered, is operated, managed and exclusive property of SERV S.A.S., a company domiciled in the city of Bogotá, Colombia (starting now “THE COMPANY”) and identified with NIT 901169432-3.

SERV S.A.S. invites you to carefully read this PERSONAL DATA PROCESSING POLICY before using THE SITE. The access and use of THE PLATFORM indicate that you accept and agree to comply with the TERMS AND CONDITIONS of the same and therefore agree to know and understand this PERSONAL DATA PROCESSING POLICY and likewise adhere to it under the conditions under which it is published on the SERV S.A.S. website https://www.SERV.com.co/terms-and-conditions

 

2. LEGAL REGULATIONS AND SCOPE OF APPLICATION:

This PERSONAL DATA PROCESSING POLICY is prepared in accordance and compliance with the provisions of the Political Constitution, Law 1581 of 2012 (Habeas Data), Regulatory Decree 1377 of 2013, and other complementary clauses and shall be applied by SERV S.A.S.; regarding the collection, storage, use, circulation, suppression and all those activities that constitute personal data processing.

 

3. DEFINITIONS:

For the execution of this PERSONAL DATA PROCESSING POLICY and following legal regulations, the following definitions shall be applicable:

  • Authorization: Prior, express, and informed consent of the Data Subject to process their data.
  • Privacy notice: A physical, electronic, or any other format document generated by the data controller that is made available to the data subject to process their data. The privacy notice communicates to the holder the information regarding the existence of the information processing policies that will be applicable, how to access them, the rights they have, how to exercise them, the mechanisms to contact the company, and the purpose of the processing that is intended to be given to personal data.
  • Data Base: Organized set of personal data that are subject to Processing.
  • Customer: the person who has succeeded another due to the latter’s death (heir).
  • Personal data: Any information linked or associated with one or several determined or determinable natural persons.
  • Public data: Data qualified as such according to the Law or the Political Constitution and that which is not semi-private, private, or sensitive. Public data includes, among others, data relating to individuals’ marital status, their profession or trade, their status as merchants or public servants, and data that may be obtained without any reservation whatsoever. Shared data may be contained, among others, in public records, public documents, gazettes, and official bulletins.
  • Private data is only relevant to the owner due to its intimate or reserved nature.
  • Sensitive data: Sensitive data is understood as that which affects the privacy of the Data Controller or whose improper use may generate discrimination, such as that which reveals the racial or ethnic origin, political orientation, religious or philosophical convictions, membership in trade unions, social organizations, human rights organizations or that promotes the interests of any political party or that guarantees the rights and guarantees of opposition political parties, as well as data relating to health, sex life, and biometric data.
  • Data Processor: Natural or legal person, public or private, who, by himself or in association with others, performs the Processing of personal data on behalf of the Data Controller.
  • Data Controller: Natural or legal person, public or private, who, by himself or in association with others, decides on the database and/or the data processing.
  • Data Subject: Natural person whose personal data is the object of Processing.
  • Processing: Any operation or set of functions on personal data, such as the collection, storage, use, circulation, or deletion thereof.
  • Transfer: the transfer of data takes place when the person responsible and/or in charge of the processing of personal data, located in Colombia, send the information or personal data to a recipient, which in turn is responsible for the processing and is located inside or outside the country.
  • Transmission: processing of personal data that involves the communication of the same within or outside the territory of the Republic of Colombia when the processor carries out the processing on behalf of the controller.

 

4. PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA:

SERV S.A.S., in the development of its business activities, will collect, use, store, transmit and perform various operations on personal data, provided that they are following the Law.

All processing carried out by the company, those responsible, those in charge, and/or third parties to whom personal data is transferred must comply with the following principles:

  • Principle of legality: The processing of data is a regulated activity, which shall be subject to the current and applicable legal provisions governing the subject.
  • Principle of purpose: The processing of personal data must obey a legitimate purpose, which must be informed to the Data Subject.
  • Principle of freedom: Processing may only be carried out with the Data Subject’s prior, express and informed consent. Personal data may not be obtained or disclosed without prior authorization or in the absence of a legal or judicial mandate that relieves the support.
  • Principle of truthfulness or quality: The information subject to Processing must be truthful, complete, accurate, updated, verifiable, and understandable. Partial, incomplete, fractioned, or misleading data will not be processed.
  • Principle of transparency: The right of the Data Subject to obtain from SERV S.A.S., at any time and without restrictions, information about the existence of data concerning them, must be guaranteed in the Processing.
  • Principle of restricted access and circulation: Data processing is subject to the limits derived from the nature of the personal data, the provisions of this Law, and the Constitution. Personal data, except for public information, and as provided in the authorization granted by the data owner, may not be available on the Internet or other means of dissemination or mass communication unless access is technically controllable to provide limited knowledge only to the Owners or authorized third parties.
  • Security Principle: The information subject to processing by SERV S.A.S. shall be protected through the technical, human, and administrative measures necessary to provide security to the records avoiding their adulteration, loss, consultation, service, or unauthorized or fraudulent access.
  • Principle of confidentiality: All persons involved in personal processing data are obliged to guarantee the confidentiality of the information, even after the end of their relationship with any of the tasks involved in the processing.

 

5. PURPOSE FOR WHICH THE COLLECTION OF PERSONAL DATA AND THEIR TREATMENT IS CARRIED OUT:

SERV S.A.S. may make use of personal data to:

  • Execute the existing contractual relationship with its customers, suppliers, and employees, including the payment of contractual obligations.
  • Provide the services and/or products required by its users.
  • Inform about new products or services and/or changes in them.
  • Evaluate the quality of products and/or services through satisfaction surveys.
  • Conduct internal studies on consumption habits.
  • Send to the physical mail, e-mail, cell phone, or mobile device via text messages (SMS and/or M.M.S.) or through any other analog and/or digital means of communication created or to be made, commercial, advertising, or promotional information about the products and/or services, events and/or promotions of commercial or non-commercial nature of these, to promote, invite, direct, execute, inform and generally carry out campaigns, promotions or contests of commercial or advertising nature, advanced by SERV S.A.S. and/or by third parties.
  • Develop the process of selection, evaluation, and employment.
  • Support internal or external auditing processes.
  • Register the information of employees and/or pensioners (active and inactive) in SERV S.A.S. databases.
  • Those indicated in the authorization granted by the data owner or described in the respective privacy notice, as the case may be.
  • To provide, share, send or deliver your data to affiliated, related, or subordinate companies of the company located in Colombia or any other country if such companies require the information for the purposes indicated herein.
  • Allow its consultation to third parties to contact the Holder to corroborate their information and/or to carry out any of the activities described in this document or the Terms and Conditions.
  • We are obtaining, collecting, exchanging, storing, using, circulating, correcting, or deleting.
  • Use the information provided by the Holder to contact potential new customers to offer the services of the SITE.
  • Consult and/or process the data in credit bureaus, financial institutions, or any other entity that manages data banks on fulfilling the relationships and obligations that the User has had in the financial sector.
  • Report with accuracy, timeliness, and veracity the data of users and/or customers in the credit bureaus.
  • Perform collection activities, collection, queries, and verifications, among others, to control the payment of the services acquired by the Client through the platform.
  • Develop marketing and market intelligence activities, seeking to strengthen commercial management.
  • Carry out campaigns, studies, promotions, contests of commercial, social, marketing, advertising, or in the execution of the corporate purpose of THE COMPANY.
  • Any other activity of a similar nature to those described above that is necessary to develop the corporate purpose of THE COMPANY.

If personal data is provided, such information will be used only for the purposes stated herein. Therefore, SERV S.A.S. will not proceed to sell, license, transmit, or disclose the same unless:

(I) There is express authorization to do so.

(II) It is necessary to allow contractors or agents to provide the services entrusted.

(III) We must provide our services and/or products.

(IV) It is necessary to disclose it to entities that provide marketing services on behalf of SERV S.A.S. or other entities with which we have joint marketing agreements.

(V) The information is related to a merger, consolidation, acquisition, divestiture, or another company restructuring process.

(VI) It is required or permitted by Law.

SERV S.A.S. may subcontract to third parties to process specific functions or information. When effectively subcontracting with third parties for the processing of personal data or providing personal information to third-party service providers, SERV S.A.S. warns such third parties of the need to protect such personal information with appropriate security measures, prohibits the use of the data for its purposes, and requests that personal information not be disclosed to others.

 

6. RIGHTS OF THE HOLDER OF THE INFORMATION:

Following the provisions of the currently applicable regulations on data protection, the following are the rights of the holders of personal data:

  • Access, know, update and rectify their data against THE COMPANY and PLATFORM in its capacity as the data controller. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data or data whose processing is expressly prohibited or has not been authorized. Users may request THE COMPANY to remove their profile from the PLATFORM at any time.
  • Request proof of the authorization granted to THE COMPANY for data processing, by any reasonable means, except in cases where permission is not required.
  • Be informed by THE COMPANY, upon written request, regarding the use given to their data.
  • To file before the Superintendence of Industry and Commerce, or the entity that takes its place, complaints for violations of the provisions of Law 1581 of 2012 and other rules that modify, add or supplement it after consultation or request to THE COMPANY.
  • To revoke the authorization and/or request the deletion of the data from THE COMPANY’s database when the treatment does not respect the principles, rights, and constitutional and legal guarantees.
  • Access free of charge to their data subject to the processing at least once every calendar month and whenever there are substantial changes to this policy that motivate new consultations.
  • To know the modifications and/or changes that may be efficiently applied to the present policy. These rights may be exercised by:
    • The holder must prove his identity sufficiently by employing his citizenship card in its original format.
    • The assignees of the holder must prove their identity in a legally established manner.
    • The representative and/or attorney-in-fact of the holder, upon accreditation of the representation or power of attorney, in the legally established.
    • Another in favor or for whom the holder has stipulated the abovementioned right employs a written document.

6.1. RIGHTS OF CHILDREN AND ADOLESCENTS:

THE COMPANY declares that it does not collect personal data from minors, and it is the responsibility of the parent or legal guardian to ensure the privacy of children, making every effort to ensure that they have authorized the collection and use of personal data of the minor.

Similarly, in personal processing data, respect for the prevailing rights of minors will be ensured.

 

7. DUTIES OF THE COMPANY AS RESPONSIBLE AND IN CHARGE OF THE PROCESSING OF PERSONAL DATA:

SERV S.A.S. recognizes the ownership of personal data held by individuals; consequently, they can exclusively decide on them. Therefore, THE COMPANY will use the personal data to fulfill the purposes expressly authorized by the owner or by the regulations in force.

In the treatment and protection of personal data, THE COMPANY will have the following duties, without prejudice to others provided for in the provisions that regulate or come to regulate this matter:

  • Guarantee the holder, at all times, the whole and effective exercise of the right of habeas data.
  • Request and keep a copy of the respective authorization granted by the holder for processing personal data.
  • To duly inform the holder about the purpose of the collection and the rights they have under the authorization granted.
  • Keep the information under the necessary security conditions to prevent adulteration, loss, consultation, use, or unauthorized or fraudulent access.
  • Guarantee that the information is truthful, complete, exact, updated, verifiable, and understandable.
  • To update the information promptly, thus attending to all new developments concerning the holder’s data. Additionally, all necessary measures must be implemented to keep the information updated.
  • Rectify the information when it is incorrect and communicate the pertinent.
  • Respect the security and privacy conditions of the holder’s information.
  • To process the consultations and claims formulated in the terms indicated by the Law.
  • Identify when certain information is under discussion by the owner.
  • Inform at the holder’s request of the use given to their data.
  • Inform the data protection authority when there are violations of the security codes and risks in the administration of the holder’s information.
  • Comply with the requirements and instructions issued by the Superintendence of Industry and Commerce on the particular subject.
  • Use only data whose treatment is previously authorized following the provisions of Law 1581 of 2012 (HABEAS DATA).
  • Register in the database the legend “claim in process” in the manner regulated by Law.
  • Insert in the database the legend “information under judicial discussion” once notified by the competent authority on legal proceedings related to the quality of personal data.
  • Refrain from circulating information being disputed by the owner whose blocking has been ordered by the Superintendence of Industry and Commerce.
  • Allow access to the information only to those who may have access to it.
  • Use the holder’s personal data only for those purposes for which it is duly authorized and respecting, in any case, the current regulations on personal data protection.

 

8. REQUEST FOR AUTHORIZATION TO THE USER OF THE PERSONAL DATA:

The COMPANY requires the free, prior, express, and informed consent of the holder of the personal data to process the same, except in cases expressly authorized by Law.

Therefore, employing the acceptance of the Terms and Conditions and/or at the time of collecting the personal data, SERV S.A.S. through its PLATFORM, SERV S.A.S. will request the User, as the holder of the personal data, the acceptance of this policy, which will imply their express authorization to collect and process it.

The User, who declares to accept the Terms and Conditions of the service, claims that they take and know the present policy and adheres to it in its entirety without any objection whatsoever.

Such authorization will be requested for the reasonable and necessary time to meet the needs that gave rise to the request for the data and, in any case, in compliance with the legal provisions governing the matter.

In those cases in which users provide the Personal Data of third parties as referrals, they declare and guarantee that they have obtained the consent and authorization of the owner of such data to be processed by SERV S.A.S. through its platform SERV S.A.S.

8.1. PROOF OF AUTHORIZATION:

THE COMPANY will keep the proof of the authorization granted by the holders of the personal data for its processing, for which it will use the mechanisms currently available to it, as well as adopt the necessary actions to keep the record of the form and date in which it was obtained.

Consequently, THE COMPANY may establish physical files or electronic repositories made directly or through third parties contracted for this purpose.

8.2. REVOCATION OF AUTHORIZATION:

The personal data owners may at any time revoke the authorization granted to THE COMPANY for processing the same, provided that a legal or contractual provision does not prevent it. Such revocation may be expressed, on the one hand, in a comprehensive manner concerning the authorized purposes, and therefore THE COMPANY must cease any data processing activity; and, on the other hand, in a partial form about specific types of processing, in which case these will be the ones on which the activities will cease, such as for advertising purposes, among others.

The holder must communicate by writing to the e-mail: info@serv.com.co its intention to revoke the authorization.

 

9. PRIVACY NOTICE:

Suppose THE COMPANY cannot make the present policy of treatment of the information to the holder of the personal data. In that case, it will publish the privacy notice attached to this document, whose text will be kept for subsequent consultation by the holder of the data and/or the Superintendence of Industry and Commerce.

 

10. TEMPORARY LIMITATIONS TO THE TREATMENT OF PERSONAL DATA:

SERV S.A.S., through its PLATFORM, SERV may only collect, store, use or circulate personal data during the time that is reasonable and necessary, according to the purposes that justified the treatment, taking into account the provisions applicable to the matter in question and the administrative, accounting, fiscal, legal and historical aspects of the information. Once the purpose or purposes of the processing have been fulfilled, and notwithstanding any legal provisions to the contrary, the personal data in its possession shall be deleted.

Notwithstanding the preceding, personal data shall be retained when required for compliance with a legal or contractual obligation.

 

11. CONSULTATIONS, REQUESTS, OR CLAIMS:

The COMPANY will attend to the requests, complaints, and claims made by the data owner in the exercise of the rights contemplated in paragraph 6 of this policy, except for the one described in paragraph d). For such purposes, the holder of the personal data or whoever exercises his representation shall be governed by the following:

11.1. CONTENT:

The request, complaint, or claim shall contain the following:

  • The identification of the Data Subject or of whoever exercises his representation.
  • The data owner shall sufficiently prove his identity by employing his citizenship card in its original format.
  • The assignees of the owner must prove such quality in a legally established manner.
  • In the legally established manner, the representative and/or attorney-in-fact of the holder, prior accreditation of the representation or power of attorney.
  • Another in favor of or for whom the holder has stipulated the abovementioned right utilizing a written document.
  • The description of the facts that give rise to the petition, complaint, or claim and the documents they wish to assert in the process.
  • The form in which you wish to receive the response, physical address or e-mail address, and other contact details of the applicant.

11.2. PROCEDURE:

The COMPANY makes available to its customers the e-mail info@serv.com.co, the telephone line 6475565557, through which the holder or whoever acts on his behalf may cause all kinds of requests, complaints, and claims, concerning the processing of their data, which will be processed as follows:

11.2.1. QUERIES:

The holders or whoever acts on their behalf may consult their data held by THE COMPANY, who will provide all the information contained in the individual record or deposited in its databases, following the following rules:

  • For the consultation of personal data, request for authorization, or information on the use given to the data, you must, through communication addressed to the COMPANY, with the holder’s full name, the description of the query, the address of residence, and contact telephone number.
  • Regardless of the mechanism used for filing requests for consultation, they will be answered within ten (10) working days from the date of receipt.
  • When it is not possible to attend the consultation within such term, the interested party shall be informed before the expiration of the ten (10) days, stating the reasons for the delay and indicating the date on which the consultation will be attended, which in no case may exceed five (5) business days following the expiration of the first term.

11.2.2. CLAIMS:

The holder or whoever acts on their behalf, who considers that the information contained in a database should be subject to correction, updating, or deletion, or when they notice the alleged breach of any of the duties included in the Law, may file a claim with THE COMPANY, which will be processed under the following rules:

  • The request or claim must be made through a communication addressed to the name of THE COMPANY, with the full name of the holder, the description of the facts that give rise to the request or claim, the address of residence, the contact telephone number and the documents to be asserted must be attached.
  • THE COMPANY will verify, through procedures established internally and confirming the Colombian Law in force, that the applicant is entitled to formulate the consultation.
  • If the request is incomplete or the applicant fails to prove its legitimacy, the interested party will be required to do within five (5) days of receipt of the claim to correct the faults.
  • After two (2) months from the date of the requirement, without the applicant submitting the required information, it will be understood that the request has been abandoned.
  • If the applicant is indeed called to formulate the request and they are in good form, THE COMPANY will proceed to resolve it.
  • If whoever receives the claim is not competent to resolve it, it will transfer it to whoever corresponds within a maximum term of two (2) business days and will inform the interested party of the situation.
  • Once the complete claim has been received, a legend will be included in the database stating “claim in process” and the reason for the assertion within a term not exceeding two (2) business days. Said legend shall be maintained until the claim is decided.
  • The area responsible for answering the query will respond to the applicant, making available the requested information; It will be sent within fifteen (15) working days from the date the COMPANY received the request. When it is not possible to respond to the request within that period, the interested party will be informed of the reasons for the delay and the date on which the claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.

 

12. RESPONSIBLE AREA:

The customer service area of SERV S.A.S. shall be responsible for attending to the requests, complaints, and claims made by the data owner in the exercise of the rights contemplated in numeral 6 of this policy, except for the one described in its literal d). For such purposes, the holder of the personal data or whoever exercises his representation may send his request, complaint, or claim to the e-mail info@serv.com.co or from Monday to Friday from 8:00 AM to 5:00 PM call the cellular line 6475565557.

 

13. SECURITY MEASURES:

In developing the security principle established in Law 1581 of 2012, SERV S.A.S., through its PLATFORM, will adopt all technical and human. Administrative measures were necessary to provide security to the records avoiding their adulteration, loss, consultation, use, or unauthorized or fraudulent access; in the same way, the staff that performs the treatment will execute the protocols established to ensure the security of the information.

 

14. NATIONAL DATABASE REGISTRY:

THE COMPANY shall proceed, following the current regulations and the regulations issued by the National Government, to register its databases before the National Registry of Databases (RNBD) to be administered by the Superintendence of Industry and Commerce.

 

15. LAW AND JURISDICTION:

Any interpretation, judicial or administrative action derived from the processing of personal data shall be subject to the personal protection regulations established in the Republic of Colombia, and the competent administrative or jurisdictional authorities for the resolution of any concern, complaint, or lawsuit regarding the same shall be those of the Republic of Colombia.

15.1. EFFECTIVE DATE:

This policy shall become effective as of February 01, 2019.

15.2. PRIVACY NOTICE:

SERV S.A.S., a commercial company identified with N.I.T. No. 901169432-3, domiciled at Cra 13a # 34 57, in the city of Bogotá D.C., through its web platform SERV S.A.S., requests, collects, stores, uses, circulates and deletes personal data, for the proper development of its commercial activities, as well as to strengthen its relationships with third parties.

Taking into account the above, SERV S.A.S. acts as responsible for processing personal data corresponding to natural persons with whom it has or has had some relationship.

In compliance with the provisions of Law 1581 of 2012, its regulatory decrees and other concordant rules inform you that the personal data you provide under the activities or transactions entered into with the company will be treated according to its policy of protection of personal data and through the use and maintenance of technical, physical and administrative security measures to prevent unauthorized third parties from accessing them.

15.2.1. PURPOSE FOR WHICH THE COLLECTION AND PROCESSING OF PERSONAL DATA ARE CARRIED OUT:

  • To execute the existing contractual relationship with its customers, suppliers, and workers, including the payment of contractual obligations.
  • To provide the services and/or products requested by its users.
  • Inform about new products or services and/or changes in them.
  • Evaluate the quality of products and/or services through satisfaction surveys
  • Conduct internal studies on consumption habits.
  • Send to the physical mail, e-mail, cell phone, or mobile device via text messages (SMS and/or M.M.S.) or through any other analog and/or digital means of communication created or to be made, commercial, advertising, or promotional information about the products and/or services, events and/or promotions of commercial or non-commercial nature of these, to promote, invite, direct, execute, inform and generally carry out campaigns, promotions or contests of commercial or advertising nature, advanced by SERV S.A.S. and/or by third parties.
  • Develop the process of selection, evaluation, and employment.
  • Support internal or external auditing processes.
  • Register the information of employees and/or pensioners (active and inactive) in SERV S.A.S. databases.
  • Those indicated in the authorization granted by the data owner or described in the respective privacy notice, as the case may be.
  • To provide, share, send or deliver your data to affiliated, related, or subordinate companies of the company located in Colombia or any other country if such companies require the information for the purposes indicated herein.
  • Allow its consultation to third parties to contact the Holder to corroborate their information and/or to carry out any of the activities described in this document or the Terms and Conditions.
  • They are obtaining, collecting, exchanging, storing, using, circulating, correcting, or deleting.
  • Use the information provided by the Holder to contact potential new customers to offer the services of the SITE.
  • Consult and/or process the data in credit bureaus, financial institutions, or any other entity that manages data banks on fulfilling the relationships and obligations that the User has had in the financial sector.
  • Report with accuracy, timeliness, and veracity the data of users and/or customers in the credit bureaus.
  • Perform collection activities, collection, queries, and verifications, among others, to control the payment of the services acquired by the Client through the platform.
  • Develop marketing and market intelligence activities, seeking to strengthen commercial management.
  • Carry out campaigns, studies, promotions, contests of commercial, social, marketing, advertising, or in the execution of the corporate purpose of THE COMPANY.
  • Any other activity of a similar nature to those described above that is necessary to develop the corporate purpose of THE COMPANY.

If personal data is provided, such information will be used only for the purposes stated herein. Therefore, SERV S.A.S. will not proceed to sell, license, transmit, or disclose the same unless:

(I) There is express authorization to do so.

(II) It is necessary to allow contractors or agents to provide the services entrusted.

(III) We must provide our services and/or products.

(IV) It is necessary to disclose it to entities that provide marketing services on behalf of SERV S.A.S. or to other entities with which we have joint marketing agreements.

(V) The information is related to a merger, consolidation, acquisition, divestiture, or another company restructuring process.

(VI) That is required or permitted by Law.

SERV S.A.S. may subcontract to third parties to process specific functions or information. When effectively subcontracting with third parties for the processing of personal data or providing personal information to third-party service providers, SERV S.A.S. warns such third parties about the need to protect such personal information with appropriate security measures, prohibits the use of the data for its purposes and requests that personal information not be disclosed to others.

15.2.2. RIGHTS OF THE HOLDERS OF PERSONAL INFORMATION:

Following the provisions of the currently applicable regulations on data protection, the following are the rights of the holders of personal data:

  • Access, know, update and rectify their data against the company and the platform in its capacity as the data controller. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data or data whose processing is expressly prohibited or has not been authorized.

Paragraph: Users may delete their profile from the platform at any time.

  • Request proof of the authorization granted to the company for data processing, by any reasonable means, except in cases where permission is not required.
  • Be informed by the company, upon written request, regarding the use given to their data.
  • To file before the Superintendence of Industry and Commerce, or the entity that takes its place, complaints for violations of the provisions of Law 1581 of 2012 and other rules that modify, add or complement it after consultation or request to the company.
  • To revoke the authorization and/or request the deletion of the data from the company’s database when the treatment does not respect the principles, rights, and constitutional and legal guarantees.
  • Access free of charge to your data subject to the processing at least once every calendar month and whenever there are substantial changes to this policy that motivate new consultations.
  • To know the modifications and/or changes that may be efficiently applied to the present policy. These rights may be exercised by:
    • The holder must prove his identity sufficiently by employing his citizenship card in its original format.
    • The assignees of the holder must prove their identity in a legally established manner.
    • The representative and/or attorney-in-fact of the holder, upon accreditation of the representation or power of attorney, in the legally established.
    • Another in favor or for whom the holder has stipulated the right as mentioned earlier employing a written document.

15.2.3. AUTHORIZATION FOR THE PROCESSING OF SENSITIVE DATA:

The Holder may refuse to authorize its Processing if sensitive personal data is collected.

15.2.4. DATA PROTECTION POLICY:

We invite you to know the Company’s Personal Data Protection Policy, which includes the procedures for the holders of Personal Data to exercise their rights to know, update, rectify and delete the information and revoke the authorization and is available for consultation on the website https://www.SERV.com.co/terms-and-conditions

You can write to us at the e-mail info@serv.com.co with your doubts and concerns related to these issues.